Client reviews
What our customers say
Every review on this page was written by someone we actually worked for, and is published as they wrote it — nothing edited, nothing trimmed to sound better.
Found a cheap locksmith ad online first, and the guy who showed up in an unmarked van suddenly wanted about ten times the phone quote before he'd touch my door. Sent him away and called A1 because they were the only ones who gave me a firm number on the phone. The locksmith quoted me straight on the phone, showed up in a marked vehicle, and charged exactly what he said. Lesson learned.
Denise W.Gaithersburg, MD
Gaithersburg, MD Locked myself out at 11:30 after a closing shift, no spare, phone at 4 percent. The guy who came out had the door open in maybe ten minutes and didn't make me feel dumb about it.
Marcus T.Rockville, MD
Keys locked in my car at the Shady Grove Metro garage, level 4, freezing. Called at 6:15, guy was there before 7. Did his thing, got me in, done.
Grace L.Derwood, MD
Lost my only car key somewhere between the gym and the grocery store. Dealer said tow it to them. A1 came to my driveway and cut and programmed a new one right there. Took a while, but it started.
Sanjay R.Gaithersburg, MD
Snapped my key off in the front door, then made it worse digging at it with tweezers. He pulled the piece out, said the lock was on its way out anyway, and swapped it without any upsell routine.
Emily C.Takoma Park, MD
We closed on our house on a Friday and had every lock rekeyed by Saturday afternoon. No idea how many old keys were floating around from previous owners and their dog walkers. Quick visit, one key runs everything now.
Kwame A.Olney, MD
Rental turnover. Tenant moved out and didn't return all the keys, so I had both doors rekeyed the same week. Third time I've used them for this. They show up when they say they will.
Dave P.Wheaton, MD
Couldn't get into my own shop at 8:40 with staff on the sidewalk and a delivery truck circling the block. They got someone to me before open. Not cheap, but the other three numbers I tried didn't answer.
Rosa M.Bethesda, MD
Had them build a master key setup for our office, front door, stockroom, supply closet. He sat down with me first to sort out who should open what. Boring in the best way. Adding the second suite next year.
Jonathan B.Rockville, MD
Our deadbolt had been sticking for months and finally froze up completely with my arms full of groceries. He rebuilt the cylinder instead of just selling me a new lock. Door locks smooth for the first time in years.
Linh T.Kensington, MD
Inherited my dad's old floor safe with no combination written down anywhere. Figured it'd have to be drilled. The locksmith got it open without wrecking it, which mattered more to me than what was inside.
Yosef K.Silver Spring, MD
Bought a smart lock online, then found out our 1950s door wasn't square enough for it to latch right. The locksmith fixed the sagging hinge and the strike plate first, then installed it. Should have called before I ordered anything.
Priya S.North Bethesda, MD
My key fob died in a parking lot and the dealership quoted me two weeks out. A1 programmed a replacement the same day, at the car, in the lot. In and out over a lunch break.
Miguel A.Rockville, MD
Sunday of Memorial Day weekend, both kids melting down, and I'm locked out with the sprinkler running and dinner guests coming. They picked up on the second ring and had a guy out within the hour.
Katie O.Potomac, MD
The side door to our garage has had a busted lock since we moved in, honestly. Finally called after break-ins came up on the neighborhood listserv. He replaced it and tightened up the storm door latch while he was there.
Terrence J.Aspen Hill, MD
If we have worked for you
How to leave a review
It takes about a minute, and it is the single most useful thing a customer can do for a local shop like ours.
-
Send it to us
Email [email protected] or call 800-214-8901 and tell us how the job went. Either is fine — whichever you would rather do.
-
Tell us how to sign it
A first name and last initial with your town is the usual form, and it is what we publish. If you would rather not be named at all, say so and we will not use it.
-
Say what actually happened
A few specific sentences beat a general compliment. There is a short list below of the things that are genuinely useful to the next person reading it.
Or leave it on Google
If you would rather put it somewhere public, our Google listing takes reviews directly. It helps the next person in Rockville find a locksmith they can check up on.
Worth mentioning
What helps the next person
Somebody reading reviews is usually standing outside something locked and deciding who to trust. These are the details that answer that question.
- What was locked. A front door, a shopfront, a car, a safe.
- Where you were. The town or neighbourhood is enough — never your address.
- What time it was. A midnight callout tells a different story to a Tuesday morning.
- Whether the price was agreed first. That is the thing people worry about most.
- Whether the lock survived. Opened without damage, repaired, or replaced.
- Anything that went wrong. An honest review is worth more than a perfect one.